General Rental Terms

These terms apply to every rental from Fatbike Limburg Maastricht, online and in the shop.

Article 1 — Applicability

These rental conditions apply to the rental of electric bicycles, fatbikes and related accessories by Fatbike Limburg, operating the E-Bike Rental Maastricht website.
The conditions apply to online bookings and to rentals made at the physical rental location.
Customers can read and accept the conditions before completing their reservation.
Mandatory consumer rights remain applicable.

Customers select their bicycle, rental date, pickup time and rental duration.
The applicable rental price is displayed before checkout.
Online rental payments are processed using the configured Mollie payment methods.
A reservation is confirmed only after successful payment verification, unless the booking has explicitly been set to payment at pickup.
The customer receives a booking confirmation containing all relevant rental details.
The security deposit is separate from the rental price.

A refundable security deposit of €100 per rented bicycle is required.
This applies equally to e-bikes and fatbikes.
The deposit is the number of rented bikes multiplied by €100.
The deposit is collected at pickup, not during online booking.
The deposit may be paid in cash or through available Mollie payment methods.
Credit card pre-authorisation is offered only if supported by the configured Mollie integration.
The bicycles are inspected upon return.
If there are no legally deductible costs, the full deposit is refunded.
Cash deposits are returned immediately after a satisfactory inspection.
Electronic refunds are initiated immediately after approval. Processing usually takes 2–3 business days but can vary by bank and payment method.
Any deductions are documented, justified and communicated to the customer.
The €100 deposit is not automatically the maximum amount of legally recoverable damage.

Customers collect their bicycles at the agreed rental location and pickup time.
Staff may verify the customer's identity in a proportionate and lawful manner.
The bicycle is inspected before departure.
Existing damage is documented.
Staff provides instructions on safe bicycle operation and locking.
Bicycles are only handed over once the rental payment and deposit have been settled, unless an authorised exception applies.

Customers use the bicycles responsibly and follow applicable traffic regulations.
Bicycles may only be used by people legally and safely permitted to operate them.
Customers must not modify or tamper with the bicycles.
Bicycles must be securely locked when unattended.
Racing, stunts and improper use are prohibited.
Customers follow reasonable safety instructions provided by Fatbike Limburg.

The rental period is stated in the booking confirmation.
Bicycles must be returned by the agreed return time.
Customers should contact Fatbike Limburg as soon as possible if they expect to be late.
Late returns are charged per started additional hour, using the applicable hourly rental rate.
The hourly rate is disclosed to the customer before the booking is confirmed.
Rental extensions require approval and are subject to availability.
No additional fixed penalty is charged unless separately and lawfully agreed.

Customers can cancel free of charge until 24 hours before the scheduled rental start.
If cancelled at least 24 hours in advance, the full rental amount is refunded.
If cancelled within 24 hours before the rental start, the full rental amount is normally retained, subject to applicable consumer protection law.
The same policy normally applies to no-shows, subject to applicable law.
If Fatbike Limburg cancels the rental and no suitable alternative is agreed, the customer receives a refund of the rental amount.
Customers receive a cancellation confirmation by email.
Mandatory statutory consumer rights are not restricted.

Customers take reasonable care of the rented bicycle.
Customers may be responsible for damage legally attributable to them during the rental period.
Only actual, demonstrable and reasonable damage is charged.
Normal wear and tear and previously documented damage are excluded.
Damage claims are supported by inspection findings and reasonable repair or replacement costs.
Any deductions from the security deposit are explained.
Customers can dispute damage assessments.
Any amount beyond the deposit is only claimed where legally justified.

Fatbike Limburg does not have separate theft insurance for its rental bicycles.
Customers lock bicycles properly and report theft or loss immediately.
Customers cooperate with reasonable reporting requirements, including police reporting where appropriate.
Fatbike Limburg assumes the ordinary financial risk of bicycle theft.
The full bicycle value is not automatically charged to the customer following theft.

Customers contact Fatbike Limburg as soon as possible if technical problems occur.
Unsafe bicycles must not be used further.
Customers do not arrange unauthorised repairs.
If a technical defect is not attributable to the customer, Fatbike Limburg offers a reasonable solution, such as repair, replacement or an appropriate refund.
Statutory consumer rights remain applicable.

Personal information is processed for booking administration, payment processing, customer communication and performance of the rental agreement.
Personal data is processed in accordance with applicable privacy legislation.
The complete privacy policy is available on this website.
Payment data is processed by the configured payment provider.

Customers may submit complaints using the official contact details of Fatbike Limburg.
Complaints are handled reasonably and carefully.
Dutch law applies, without restricting mandatory consumer protections.
Disputes are handled by the legally competent courts.